Committed To Quality And Service, True Lemon Reaches Out To Their Customers

Filed under: Business — @ January 31, 2008

My latest sponsor, True Lemon, stands ready to serve you

Starting on January 1st, I was very proud to introduce you to a brand new sponsor at my “Livin’ La Vida Low-Carb” blog called True Lemon. This company creates some pretty amazing crystallized lemon, lime and orange substitutes that contain ZERO calories and ZERO carbs along with NO artificial sweeteners in them whatsoever. As I am quoted as saying in the banner ad at the top of my blog, this product really is “a low-carber’s dream come true” since you’re not allowed to have those citrus fruits on your low-carb lifestyle. And I’m very proud to be affiliated with True Lemon.

Whenever I share with you about a new product like True Lemon and partner up with a company like them in telling you about their products, one thing I demand of them before they’re even considered becoming a sponsor here is a 100% commitment to customer service to YOU. That’s been my underlying philosophy from day one here at my blog to provide my readers with the information they need in a timely manner with a smile on my face doing it. It’s the very least you deserve for allowing me to play a small role in your life day in and day out. I guess it’s all those years of working in retail and marketing having that customer service message hammered into my skull hard that I just EXPECT it now from whoever I work with.

Thankfully, I’m proud to say that True Lemon is indeed devoted and committed to their new “Livin’ La Vida Low-Carb” customers because they have immediately addressed some concerns that a few of you have expressed to me about the quality of their product after purchasing it at your local store (it’s literally found EVERYWHERE in grocery stores and Wal-mart usually next to the Splenda).

The following e-mail is an example of the problem that was shared:

Hi Jimmy! I have a question about the True Lemon. I bought some but it’s all clumpy and stuck together in the packets. Is it supposed to be that way or did I get a bad/old batch?? I made your cheesecake recipe with it and it tasted fine to me so i just wanted your input since you’ve used it for a while. Thanks so much!

Interestingly, this same issue was echoed by a few others and I’ve even got a box of True Lime with the “clumpy and stuck together” products right now, too. See for yourself:

As my reader pointed out, this does not impact the flavor of the True Lemon products in any way (although if you bite into one of the clumps, it’s one of the most intense flavors you’ll ever put on your tastebuds–I found out the hard way!). But even still, that’s not the way the product is supposed to look like and True Lemon stands ready to take care of anyone who has “clumpy” product that they purchased.

Company Vice-President Heidi C. Carney said their stand behind the quality of their products fully with a complete customer satisfaction commitment.

“True Lemon, True Lime and True Orange should always be free-flowing crystals. While the True Lemon you bought is completely safe to use, it’s not at it’s best,” Carney reported to the “Livin’ La Vida Low-Carb” blog. “We always have a 100% guarantee of satisfaction so I would be happy to send anyone a replacement box. As a small company, we really appreciate having you as a customer and your complete satisfaction is most important to us.”

If you have any True Lemon products that are of poor quality like me and several other readers have experienced, then please do the following:

1. E-mail True Lemon at
2. Provide the name of the store where you purchased True Lemon.
3. If you still have the box, provide the embossed numbers under the UPC code.
4. Give you name and mailing address where they can ship replacements.

Plus, just for doing that, you’ll receive some complimentary True Lemon coupons as well as FREE samples of all three flavors–True Lemon, True Lime, and True Orange. I appreciate your enthusiastic response to these truly amazing products for your low-carb lifestyle and encourage you to continue using them to enhance the foods and beverages you consume while livin’ la vida low-carb. Please let me know if you have any other questions or concerns about True Lemon or any of my sponsors. THANK YOU for your continuing support for me and the sponsors who make the “Livin’ La Vida Low-Carb” blog possible!


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