Job Opening In Denver: Atkins Nutritionals Staffing Customer Service Department

Filed under: Business — @ May 11, 2009


Wanna work for a great low-carb company? Join Atkins Nutritionals!

Before I had the privilege of working full-time as a professional freelance writer and low-carb blogger as a career, I worked for nearly two decades in customer service. From sit down and fast food restaurants to Christian retail management and marketing to customer relations and risk management for a large national restaurant chain, I’ve seen it all when it comes to providing high-quality customer satisfaction. It was probably inevitable that all those years of training would positively mold the way I interact with the people who grace my web sites each day.

One thing I’ve tried to bring to my blog and corresponding sites is a genuine sense of care, commitment, and concern to my customers–MY READERS!–and making sure the experience you have here is the BEST it can possibly be. YOU DESERVE IT! Whether it is the simple gesture of responding to your e-mail when you have questions or even when I have the opportunity to call you up on the telephone and offer some timely advice to give you the confidence and direction about continuing on your low-carb path. That’s what I’m here for!

If you have this deep-down desire to give yourself fully to customers and want to work for a company that is completely sold-out to the concept of livin’ la vida low-carb, then I have quite an opportunity to share with you. Atkins Nutritionals, Inc. (ANI), makers of the bestselling low-carb Atkins bars and shakes, is looking to add some Atkins Information Agents (AIA) to their growing family of employees at their corporate offices in the downtown Denver, Colorado area. This is an important position that is responsible for providing customer care services via the telephone as well as e-mail inquiries through the Atkins web site.

Each AIA will utilize the Atkins Knowledge Base to handle in-bound telephone inquiries that require responses explaining the various elements of the Atkins Nutritional Approach and it is the responsibility of the AIA to handle all types of in-bound e-mail inquiries, including but not limited to order status questions, Atkins Nutritional Approach questions, and ANI product questions. In other words, you’ll be a part of educating the public about the healthy low-carb lifestyle. SWEET!

The DUTIES AND RESPONSIBILITIES of this position include:
- Responding to customer inquiries
- Accepting calls and e-mails from customers
- Explaining the Atkins Nutritional Approach
- Answering order status and other questions
- Using product training to answer customer questions
- Providing pleasant, positive, and professional responses
- Using customized software to communicate via e-mail
- Operating computer system to document customer needs
- Responding to customers within 24-48 hours of contact
- Attending company training sessions
- Bringing ideas and suggestions to management at meetings
- Maintaining an open communication with supervisors

What QUALIFICATIONS is ANI looking for?
- Experience providing customer service
- An enthusiastic telephone voice and personality
- Excellent oral and written communication skills
- A positive an enthusiastic demeanor
- Strong customer service skill set and focus
- Proficiency in communicating via e-mail and Internet
- A willingness to be trained on internal computer system
- Must be able to read, write and speak fluent English
- Speaking a second language is a plus
- An ability to accurately compose business communication

If this sounds like the dream job for you and you live in the greater Denver, Colorado area, then please forward your resume to Careers@atkins.com or mail it to Atkins Nutritionals, Inc., 1050 Seventeenth Street, Suite 1000, Denver, CO 80265.

NOTE: This job is located in Denver, Colorado and ANI will be unable to relocate any prospective employees who live outside of this area. Additionally, there are no “work at home” positions available with this job offer. They are looking for full-time or part-time people with good computer skills, excellent communication, and stellar customer service skills who are also well-versed in “livin’ la vida low-carb” to represent the company to the public. GOOD LUCK!

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